Information on sending your results from testing with the OneTouch Ultra Plus Flex™ meter to the app.
Product Guide
USA
OneTouch Reveal® mobile app; OneTouch Ultra Plus Flex™ meter
English
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Sending Your Results To The App:
If the BLUETOOTH® feature on the meter is turned on, indicated by the BLUETOOTH® symbol (), the meter will automatically send the latest result to any paired compatible wireless device. The compatible wireless device must have the app running and have already been paired to the meter before sending a result.
NOTE:The compatible wireless device must have the app open and have already been paired to the meter before sending a result.
NOTE:If the BLUETOOTH® feature on the meter is turned off, or the meter is out of range, the result is not sent to the compatible wireless device. The result is saved in the meter memory with the current date and time, and will be sent to the app the next time you sync. The sent results are also stored in the meter. To sync, the app must be open and running on your compatible wireless device.
To ensure that glucose test results are successfully sent to the app, turn on the BLUETOOTH® feature and check the following:
The compatible wireless device and meter are both turned on, and the app is running.
The meter is correctly paired with your compatible wireless device.
The BLUETOOTH® feature on both devices is running (indicated by ) and the devices are within 26 feet of each other.
The meter will attempt to transmit results up to 4 hours after a test, even if the meter appears to be off. This is indicated by the BLUETOOTH® symbol () remaining on the meter screen.
If you are still unable to send results to the compatible wireless device, please contact Customer Care.
NOTE: Inserting a test strip during the transmission will cancel the transfer of all results. The symbol appears on the screen and you can proceed with testing.
