Other Messages:
- The OneTouch Ultra Plus Flex™ Meter displays messages when there are problems with the test strip, with the meter or when your glucose levels are above 600 mg/dL or below 20 mg/dL. Improper use may cause an inaccurate result without producing an error message.
- NOTE: If the meter is on but does not operate (locks-up), contact Customer Care.
Very Low Blood Glucose Level (Severe Hypoglycemia):
- What it means:
- You may have a very low blood glucose level (severe hypoglycemia), below 20 mg/dL.
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- NOTE: When your glucose result is below 20 mg/dL, both the LO and the Range Indicator Arrow will flash on the meter screen.
- What to do:
- This may require immediate treatment. Although this message could be due to a test error, it is safer to treat first and then do another test. Always treat according to your healthcare professional's recommendations.
Very High Blood Glucose Level (Severe Hyperglycemia):
- What it means:
- You may have a very high blood glucose level (severe hyperglycemia), over 600 mg/dL.
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- NOTE: When your glucose result is above 600 mg/dL, both the HI and the Range Indicator Arrow will flash on the meter screen.
- What to do:
- Re-test your blood glucose level. If the result is HI again, obtain and follow instructions from your healthcare professional right away.
Meter Too Hot:
- What it means:
- Meter is too hot (above 104°F) to perform a test.
- What to do:
- Move the meter and test strips to a cooler area. Insert a new test strip when the meter and test strips are within the operating range (50-104°F). If you do not get another HI .t message, you can proceed with testing.
- If this message continues to appear, contact Customer Care.
Meter Too Cold:
- What it means:
- Meter is too cold (below 50°F) to perform a test.
- What to do:
- Move the meter and test strips to a warmer area. Insert a new test strip when the meter and test strips are within the operating range (50-104°F). If you do not get another LO.t message, you can proceed with testing.
- If this message continues to appear, contact Customer Care.
